Management Staff
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Jennifer Rickenbaugh

General Manager

- Assistant Corporate Secretary of Glen Oaks Village Owners, Inc.

- Licensed Real Estate Broker

- Member of Admissions Committee

- Member of Green Thumb Committee

- Member of House Rule Committee

- Member of Legal Committee

- Member of Maintenance and Tenant Liaison Committees

- Member of Mediation Services Committee

- Member of Personnel Committee

- Member of Real Estate Committee

- Member of Website Development Committee

- Editor of Glen Oaks Village’ Community Newsletter

- Member of the Institute of Real Estate Management

Jennifer Rickenbaugh, who first came to Glen Oaks Village in 1994 as the Morning Receptionist, worked her way up through the ranks to her current General Manager position. After being promoted to Shareholder Representative and later Supervisor of the Shareholder Representatives, in 2002, Jennifer became our Property Manager. This title enabled her to gain valuable real estate management experience, as well as, a more in depth understanding of Office Personnel Management. Each year, Jennifer has also broadened her understanding of Real Estate Law, Rent Stabilization Guidelines and Landlord-Tenant Law, as she attended seminars and worked to resolve the many resident issues presented weekly. Her strong customer service skills and ability to defuse heated situations are Jennifer’s most valuable assets--especially when it comes to resident mediations, Tenant-Landlord court procedures, evictions and unit inspections. Jennifer will continue her previous involvement in the renovation and sale of unoccupied apartments, where she has always strived to increase the overall value of our property. One of her first goals in her new position was to streamline the Maintenance Services Department, which enabled it to run more efficiently. Jennifer welcomes Residents to contact her office with any questions or concerns they may have.

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Gina Catania

Property Manager

- Licensed Real Estate Salesperson

- Member of Admissions Committee

- Member of Green Thumb Committee

- Member of House Rules Committee

- Member of Legal Committee

- Member of Maintenance Committee

- Member of Mediation Committee

- Member of Real Estate Committee


Gina Catania first joined the Glen Oaks Village's Management Office staff as a Shareholder Representative in October, 2003. Due to her excellent customer service and organizational skills, along with her ability to resolve Resident's problems, Gina soon assumed the Administrative position, handling Rent-Stabilized Tenants and Rent-Stabilized Tenant Garages. Over the next 10 years, Gina continued to work closely with our former Property Manager and attorneys, gaining valuable knowledge of Tenant-Landlord law, mediations, eviction and court procedures. Another important aspect of her duties was her interaction with the Glen Oaks Village's Tenant Association, NYC Rent Stabilization Association (RSA) and Division of Housing and Community Renewal (DHCR), which kept her current on Rent Stabilization and Housing Laws. Gina was also heavily involved with the Windows Installation Program. As Property Manager, in addition to overseeing our Shareholder Representative, Receptionist and Maintenance Services Departments, she is involved with the renovation and sale of our vacated units. Gina is often seen out and about, inspecting apartments, vestibules and common areas, in response to Residents' needs and requests while always ensuring the Board's policies and procedures are correctly implemented.

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Andrew Englot

Director of Human Resources

Andrew Englot, better known to most of us as “Drew”, was born and raised in Glen Oaks Village. He has worked for the company over forty years. You cannot find a more dedicated employee. Drew first started as a member of the Landscaping crew while still in college. Since that time, he has held many positions: Porter, Handyman, Supervisor, Assistant Director of Maintenance, Director of Maintenance, Manager of Property, Plant and Equipment, and his current position as Director of Human Resources. Drew’s ability to adapt to changing environments has made him one of our most valued employees.

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Dorothy Grace

Administrative Assistant, Alteration Services Unit

- Special Projects Coordinator 

- Associate Editor of Glen Oaks Village Newsletter 

- New York State Notary 


Dorothy Grace joined our administrative staff in 2001. Although initially hired to handle interior painting, her previous maintenance and construction experience proved to be an asset in working with Management to implement our Alteration Agreement and renovation procedures. If you are looking to construct a paver patio, deck, terrace, screened enclosure, private entrance or expand the size of your unit with a sunroom, loft, dormer or basement conversion, Dorothy will be happy to discuss your plans and guide you through the process. In recent years, she has been very involved with our annual Fall Festival, as well as, the Windows Installation Program. In addition to assisting our General Manager with the many reports and projects needed to run our complex, Dorothy is also the Associate Editor of Glen Oaks Villages Community Newsletter. As the Newsletter staff is always looking for newsworthy stories about GOVO Residents who make a difference in our community, please contact Dorothy Grace with any ideas or articles you might have. 

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Gina Dent

Executive Administrative Assistant 

Gina Dent joined the busy Shareholder Representative Department in July 2018. While her husband was stationed in Virginia and South Carolina with the US Navy, Gina gained Property Management experience in various positions as Leasing Consultant, Assistant Property Manager and then Sales and Leasing Manager. Her detail-oriented personality enabled Gina to quickly understand her responsibilities as Shareholder Representative and in July 2020, she accepted a position as Executive Administrative Assistant to General Manager, Jennifer Rickenbaugh.

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Maria Fundus

Administrative Assistant

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Yana Kandov

Accounts Payable Assistant

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Arlene Bourne

Resale/Sublet Coordinator & Supervisor of Shareholder Representatives 

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Isabela Janashvili

Shareholder Representative Buildings #45-90

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Marianne Ammann

Shareholder Representative Buildings #91-133

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Barbara Duche


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Dorothy Falzetta


Finance Department
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Lazina Ali

Senior Staff Accountant and ADP Payroll Coordinator

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Jocelyn Vitug

Accounts Receivable Supervisor

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Robert Hammond

Accounts Receivable Representative

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Slav Khaitov

Controller/Finance Manager


Francisco Wilson

Stockroom Inventory Coordinator

Maintenance Services
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Mandi Baksh

Administrative Coordinator of Maintenance Services

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Jennifer Trincellito

Maintenance Service Advisor


Alejandro Mota

Maintenance Operations Manager

After working a few summers as a Seasonal Landscaper, in May 2006 Alejandro “Richie” Mota was hired full time as an Assistant Handyman. Over the last 15 years, he spent time working under Handymen in the different departments, gaining knowledge and valuable trade experience. After becoming a Carpentry Handyman, he proved to be an asset, assisting in the coordination of

the Property-Wide Window Replacement Program, which installed almost 18,000 windows throughout the Village. Over the years, Richie’s dependability to multi-task, while remaining calm, but focused during the most stressful situations, have earned him promotions to Site Supervisor, Associate Manager and in 2021, to Maintenance Operations Manager. In addition to overseeing GOVO’s many Capital Improvement Projects, his expanded responsibilities now include the supervision of the various Maintenance Departments.

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Justin Conklin

Director of Security and Field Operations


Frank Portella

Lead Dispatcher